About St Andrews Lean Consulting

St Andrews Lean Consulting works with you to streamline processes, transfer skills and change culture. We achieve improvements in capability and capacity through workshops, formal training, coaching, and consultancy. We work with you and your business to embed skills, knowledge, and techniques into your organisational philosophy. Our aim is to make Lean “the way things are done around here”.

Working with us gives you:

  • An easy to apply approach to Lean
  • Upskilled, engaged and empowered staff
  • Prevention rather than cure of process problems
  • Significantly improved processes and service levels
  • Greater cross-organisation understanding
  • Immediate, sustainable savings
  • An average 10 to 1 return on investment
St Andrews Lean Consulting

About Mark Robinson

Managing Director

For over a decade and a half Mark has been delivering Lean training, facilitating Lean process improvement events, and advising on the establishment of Lean programmes.

Mark’s clients come from a range of sectors including charity, government, health, higher and further education, law, medical research, philanthropy, and retail. They can be found around the globe in countries such as Australia, Ghana, Ireland, Malaysia, New Zealand, Saudi Arabia, the UK, and the USA.

Mark Robinson
Lean Higher Education (2nd edition) by William K Balzer

Mark Robinson

“… one of the most recognized experts in the practice of [Lean Higher Eduction] … an instrumental role in the conceptualization of the book, shared extensive knowledge on preparing and conducting Rapid Improvement Events, and served as a sounding board and helpful critic along the way.”

Balzer, W. K. (2020). Lean Higher Education: Increasing the value and performance of university processes. New York, NY: Routledge, Taylor & Francis Group.

About Tim Washington


Tim is a highly skilled operational excellence consultant with over 30 years of experience. Tim is an engineer by training having started his career in the manufacturing sector. Since becoming a management consultant, he has worked in a broad range of sectors, including manufacturing, financial services, nuclear, higher education and central and local government.

Tim’s consulting work is typically directing, managing and working on major transformation projects covering operations strategy development and implementation, Lean design, training and implementation, and business process engineering. He has carried out many successful assignments in both the public and private sectors in both the UK and abroad in countries such as Brazil, Italy, Germany, Holland, Belgium and the USA.

Outside of work, Tim’s interests include long-distance running and cycling, restoring an old Land Rover, classical and brass band music and exploring the country in a motorhome.

Tim Washington

About Kim Buxton

Associate Consultant

Kim has over 20 years experience working in the education sector in roles ranging from class teacher to Deputy Principal. She has taught in and held managerial and leadership roles in schools in the USA, the UK and New Zealand.

Kim has extensive experience in leading teams to work collaboratively and has a particular interest in effective and sustainable systems and processes for teachers. 

Kim Buxton

About Erwin Lai

Associate Trainer

Erwin is an experienced professional coach, trainer, and speaker on productivity, wellbeing, and leadership development with a breadth of experience built up over a decade in healthcare and academia in the United Kingdom.

As a qualified cognitive behavioural coach with the Centre for Coaching (London) and with specialist training in stress management, performance coaching, and health and wellbeing coaching, Erwin is passionate about helping his clients realise their potential through cultivating productive mindsets and effectively balancing increased productivity while retaining a focus on personal wellbeing.

Erwin, based in Malaysia, is CEO of Becoming Productive International.

Erwin Lai