The boat game

Here at St Andrews Lean Consulting we love games which incorporate Lean! Today we’re going to explain why and how a boat building exercise can enforce Lean principles. All you will need is paper and teams of more than two people. The game will help emphasise and...

Lean in retail – University of St Andrews Shop

Rosie, Sales Associate at the University Retail Store, talks of her team’s experience with St Andrews Lean Consulting. How we started The University of St Andrews Retail Store began its journey with Lean in January. As a team, we thought this would be a great way to...

Three sources of loss

The overriding purpose of a lean system is to configure assets, material resources, and workers in a way that improves the process flow to the customer’s benefit while minimizing losses caused by waste, variability, and inflexibility. These forms of loss are obvious...

Voice of customer

Today we will be exploring the voice of customer (VoC) and how capturing it can be beneficial when learning and applying lean principles. The VoC is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns...

Lean and travel agents in the time of Covid-19

The inside of an aeroplane to many of us is a cherished memory in the times of Covid, with most of the world storing away their suitcases and safely keeping their passports in a drawer. As the world starts to open, with varying levels of restrictions, many people are...

Cross hands game

Hello Everyone! Today we will be playing the cross hands game and seeing how it can be beneficial when learning and applying lean principles. Perseverance. Cooperation. Thinking outside the box. These qualities and approaches to problem solving are key to the success...

Projects alone doth Lean make

Often when we talk to people implementing Lean in higher education we come across the opinion that running Lean on a project-based approach isn’t enough. This is a hard thing to hear for us, as we started our organisational Lean journey with a series of...

Is there room for Lean during Covid-19?

Lean manufacturing has become a standard practice for many businesses across the UK. However, lingering furlough, reduced operating hours and supply shortages worldwide begs the question as to whether there is room for Lean in a Covid-19 world? Covid-19 has brought us...