Which process do I improve?

Yes, What now? Imagine you have several processes with problems, and you can only improve one at a time. Which process do you improve? How do you quickly make your choice, to get moving, without calling in expensive analysis resource or completing a complex...

Waste in the workplace

What is meant by ‘waste’ in the workplace? No, not the type of waste that ends up in the bins in this image. I’m talking here about any step or activity in a process that consumes resources but adds no value from the perspective of those involved in the process,...

Short Interval Leadership

Having been an educational leader with my own classes of up to 30 students or more, I did not always have huge amounts of time across a day to spend with my team of teachers. I often worked in demanding roles in very challenging circumstances, and I could not simply...

Using BOSCARD to scope a Lean rapid improvement event

If you are going to run a Lean rapid improvement event (RIE) you probably need the answer to a few questions beforehand. Well-scoped RIEs have a much greater chance of delivering an excellent outcome than do those that were poorly scoped. Lean facilitators are in the...

Voice of customer

Today we will be exploring the voice of customer (VoC) and how capturing it can be beneficial when learning and applying lean principles. The VoC is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns...