Waste in the workplace

What is meant by ‘waste’ in the workplace? No, not the type of waste that ends up in the bins in this image. I’m talking here about any step or activity in a process that consumes resources but adds no value from the perspective of those involved in the process,...

Lean in retail – University of St Andrews Shop

Rosie, Sales Associate at the University Retail Store, talks of her team’s experience with St Andrews Lean Consulting. How we started The University of St Andrews Retail Store began its journey with Lean in January. As a team, we thought this would be a great way to...

Voice of customer

Today we will be exploring the voice of customer (VoC) and how capturing it can be beneficial when learning and applying lean principles. The VoC is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns...