Strike with Lean!

I am in full support of the current round of teacher strikes. As a primary school teacher and educational leader of over 20 years expererince, it is no surprise to me at all that The Guardian recently ran an article stating that a third of England’s teachers who...

Voice of customer

Today we will be exploring the voice of customer (VoC) and how capturing it can be beneficial when learning and applying lean principles. The VoC is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns...