Voice of customer

Today we will be exploring the voice of customer (VoC) and how capturing it can be beneficial when learning and applying lean principles. The VoC is the customer’s expectations, preferences and comments in relation to a product or service. When addressing the concerns...

Is there room for Lean during Covid-19?

Lean manufacturing has become a standard practice for many businesses across the UK. However, lingering furlough, reduced operating hours and supply shortages worldwide begs the question as to whether there is room for Lean in a Covid-19 world? Covid-19 has brought us...