New website!

Yes, welcome to our new website. All in the name of Continuous Improvement of course. As you will see, it’s the same URL, with slightly different content. The biggest change is we have removed our recorded online courses. “Why so?” I hear you ask. Well, to cut a long...

Three sources of loss

The overriding purpose of a lean system is to configure assets, material resources, and workers in a way that improves the process flow to the customer’s benefit while minimizing losses caused by waste, variability, and inflexibility. These forms of loss are obvious...

Lean and travel agents in the time of Covid-19

The inside of an aeroplane to many of us is a cherished memory in the times of Covid, with most of the world storing away their suitcases and safely keeping their passports in a drawer. As the world starts to open, with varying levels of restrictions, many people are...